I always loved Kayako and wondered why cant there by a open source FREE PHP script which offers the same functionality. If you are one of the Kayako lover who wanted the similar system for FREE, look no further HESK is here. Every thing that you need for a Help desk ticketing system is here. HESK is PHP Help desk system which is Free to download. Hesk PHP Helpdesk can be easily customized to look and feel of your site by editing the styles within the header and footer, even some of the paid programs may not offer this feature. Hesk offers unlimited personalized accounts for staff members, canned responses, a full featured knowledgebase complete with articles, customizable fields and anti-spam features for help tickets, an auto close feature for unanswered tickets. But above all I like the user rating for each staff reply, you can use the feedback to improve the service for customers, how thoughtful ! Hesk has been translated to various languages and can be easily translated to your language simply by editing one file. Hesk installation requires very little effort as they also bundle the installation file along. I feel HESK is here to stay because the do make money by charging services to the customers using which they can fund their infrasturcture costs. To Support future HESK development AND remove the "Powered by" links you can buy a license, they also provide HESK Hosted service for those who want peace of mind. This type of setup is ideal for the both users and the company. Checkout the Help Desk Demo on this page Once you have used HESK dont forget to post your comments here. Also you can visit PHPjunkyard.com forums for help and questions on HESK. Finally I would say if you have liked HESK spread the word around to your friends so they can also benefit.