With market demands increasing and margins decreasing, businesses need a facilitator to help them maximize organizational performance. Businesses must optimize resources and streamline processes to gain agility and efficiency and reduce costs and risks in a dynamic environment. Therefore, they are increasingly relying on Business Process Management (BPM) to attain real-time visibility into business processes to manage their life cycle. However, over the years, BPM implementation has become synonymous with process automation without having an end-to-end process view. This limits the capability of a BPM solution such that intended results may not be fully realized. It is important that organizations focus on process visibility, control and continuous improvement as key aspects for a successful BPM system.